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This company is a complete SCAM. Stay very far away from them and go to a reputable retailer or online store. This company has scammed me out of over $100 and refuses to refund any of it. I had signed up for the trial promotion, in which they offer a no-risk free trial...
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1.0
Hammond, Indiana
I liked
  • Initial offer
I didn't like
  • Inability to keep promise
#642621
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I have been a Platinum member since July 2012 and my refills were sent every month as they should have, I did not receive a new battery every 3 months thou. Today, 8/1/2014 I went to check my email to see when my order had been shipped and called the bank to see if...
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#517618
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My wife and I both ordered starter kits and got them and victory was very easy to get along with at first. When there was a problem they made it right. Now however we find we were supposed to get a free battery every three months for each of us on our agreement with...
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#469771
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With Official Company Response

I ordered the free started kit, was charged a penny, was told it shipped, and never received it. I e-mailed to customerservice who didn't even read the message correctly so I didn't get an answer on why they never sent the product and instead got a sales pitch...
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Dylan Hollifeild
Victory Electronic Cigarettes Response

Dear Customer, I apologize for the past confusions and/or complications. We would be happy to resolve any problem your having or answer any questions you may have. If you g...

Anonymous
NoOne

I see you're in Chicago, IL. Chicago has the worst postal service in the US. Your package was stolen in transit by one of the many employees of the US Postal Service in the Ch...

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Chicago, Illinois
#406129
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With Official Company Response

At the end of December 2012 I ordered a package from Victory E Cigarettes through the discount company Groupon. I was told that I would receive my $75 worth of product within 5 to 7 business days. Since it was the beginning of the new year, and Victory is a cigarette...
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Dylan Hollifeild
Victory Electronic Cigarettes Response

I apologize for the past confusions and/or complications. We would be happy to resolve any problem your having or answer any questions you may have. If you give us a call at 7...

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#405524
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With Official Company Response

Ordered the starter kit through a Groupon deal on January 9, 2013. After two phone calls to the customer service department, my order was finally shipped on March 8, 2013! Two months later! The deal included 15 cartridges, which I ordered in the menthol flavor. Five of...
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Crystal Hare
Victory Electronic Cigarettes Response

I apologize for any confusion and/or complications you have had with us.We did have some overwhelming responses and some technical difficulties at the time,although i believe ...

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#404832
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With Official Company Response

I ordered the promotion from Groupon on 1/9/13, and expected the order to be shipped out within 2.5 weeks like it said it would.On 2/4 I finally had enough of waiting and e-mailed Victory, and actually got a response saying they are having trouble with shipment and...
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Ashely Beard
Victory Electronic Cigarettes Response

Dear Customer, I do apologize for any inconvenience that you may have experienced. We were previously having a lot of issues with the groupon codes being redeemed through Vict...

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Brooklyn, New York
#395371
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With Official Company Response

This situation for me, wasn't a bad one, first ali had to redeem my order thrunthe Internet, then called Victory Electronicn Cigarette, to find out when will the order be processed, they said that they will create a bill of delivery, then abt 5days, I received my...
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Crystal Hare
Victory Electronic Cigarettes Response

You are very welcome,and thank you for using victory electronic cigarettes.Also,we have improved on our hold times, shipping times,and also our product.So if you need anything...

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Piscataway Township, New Jersey
#389998
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With Official Company Response

Place my order with Victory Electronic Cigarettes (redeeming groupon) on Jan, 7th and still as of today March 1st) nothing received! I have sent 5 emails, placed 4 calls and it didn't help a bit! Twice I have been told by the customer service (after being 40-50 minuts...
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Ashely Beard
Victory Electronic Cigarettes Response

Dear andruha , I apologize for the inconvenience and bad experience that you had with Victory through Groupon. There were a lot of issues with customers redeeming codes throug...

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#389130
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Contact Victory Electronic Cigarettes Customer Service

Mailing Address:
Victory Electronic Cigarettes
1880 Airport Dr
Ballground, GA 30107
Phone:
(770) 308-0720
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With Official Company Response

I don't think they give a rats *** about anything but scamming people out of there money and my advice to others DON'T BUY OR ORDER ANYTHING FROM THESE BOZOS!! I don't think they give a rats *** about anything but scamming people out of there money and my...
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Crystal Hare
Victory Electronic Cigarettes Response

Dear customer, I sincerely apologize,I acknowledge that you and a lot of other customer's are very upset with victory electronic cigarettes,as you have every right.Although,w...

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#388279
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