they ran a groupon at the beginning of the year for an e-cigarette starter kit. about two weeks after placing my order I was informed that they didn't have the product to fulfill all their orders and expected to have the product by mid-february.
one month after my order I tried to contact customer service and received a generic email saying the product was still not in, it was expected by the end of February and that everyone who was waiting would be receiving a free disposable product.
just today I received my order almost two months later with no email confirmation, and that free item - never received it. and all I ever get from customer service is a generic response.